TISS iCALL Full-Time Counsellor Recruitment 2026
Vacancy for Full-time Counsellor
iCALL Psychosocial Helpline · School of Human Ecology · TISS Mumbai
Rolling advertisement · Apply through the Google Form linked in the official notification
Official Notification & Apply Links
Applicants should read the original TISS notification carefully before submitting the application.
TISS iCALL Counsellor Vacancy 2026 – Overview
Notification posted: 10 June 2026, as displayed on the TISS project-positions listing.
Recruitment type: Full-time project-based position at iCALL. This is not a regular permanent government-service appointment.
About iCALL Psychosocial Helpline
iCALL is a Field Action Project of the School of Human Ecology at the Tata Institute of Social Sciences (TISS). It was established to provide accessible, affordable and quality counselling services to people experiencing distress, particularly individuals from marginalised communities.
According to the official notification, iCALL provides free and confidential support through telephone and email-based services. Its work includes information, emotional support, therapeutic services and referral linkages.
The project also undertakes research, capacity-building and awareness-generation activities related to mental health and psychosocial well-being.
Educational Qualification & Eligibility
As per the official TISS notification, applicants must satisfy the following requirements:
- Possess a Master’s Degree in Counselling, Clinical Psychology or allied sciences.
- The degree must be from a UGC-recognised university.
- Ability to provide professional counselling services in English, Hindi and one regional language.
- Computer skills for documentation, data analysis and email-based counselling.
- Willingness to work in weekly rotational shifts, including alternate Saturdays.
- Willingness to commit for at least two years, as stated in the notification.
Job Profile & Responsibilities
The selected counsellor will report to the Programme Associate and Programme Officers. The official notification describes the following duties:
- Answer calls and emails to provide counselling services through the helpline.
- Maintain records and prepare monthly reports of calls and emails handled.
- Coordinate and collaborate with iCALL team members and supervisors.
- Deliver talks and conduct training programmes and workshops on counselling, mental health and psychosocial well-being.
- Create educational content on psychosocial well-being to sensitise the public about mental health.
Salary, Remuneration & Benefits
| Component | Amount / Details |
|---|---|
| Training period | ₹32,000 per month |
| After successful training | ₹35,000 per month, subject to satisfactory performance |
| Travel conveyance | ₹3,000 after successful completion of training |
| Staff welfare | ₹2,000 after successful completion of training |
| Annual increment | 10%, as stated in the notification |
| Variable pay / benefits | Up to ₹24,000 self-care allowance per annum and mediclaim |
The amounts and conditions above are reproduced as a summary of the official notification. Eligibility for allowances and benefits is subject to the stated conditions and TISS project rules.
Training Period, Duration & Work Schedule
- Training period: 3–4 months, as mentioned in the remuneration section.
- Duration section: Training period of 3 months plus 12 months based on performance.
- Commitment: Candidates must be willing to commit for at least two years, with extension depending on performance.
- Work schedule: Weekly rotational shifts with alternate Saturdays working.
Selection Process
- Submit the application through the Google Form linked in the official notification.
- Applications are reviewed by the concerned project/team.
- Only shortlisted candidates will be called for an interview.
- Selected candidates undergo the training and supervised work process described in the notification.
Interview & Job Preparation Guide
Note: TISS has not published a written-exam syllabus for this vacancy. The following topics are an unofficial preparation guide based on the advertised counselling responsibilities and eligibility requirements. They are not an official syllabus or guaranteed interview questions.
1. Counselling Fundamentals
- Basic principles and ethics of professional counselling.
- Active listening, empathy, rapport building and non-judgmental communication.
- Open-ended questions, reflective listening and summarising.
- Confidentiality, informed consent and professional boundaries.
- Understanding the limits of a helpline counsellor’s role.
2. Mental Health & Psychosocial Well-being
- Basic understanding of stress, anxiety, grief and emotional distress.
- Psychosocial factors affecting individuals and communities.
- Mental health awareness and stigma reduction.
- Supportive communication and referral awareness.
- Recognising situations that require supervisor involvement or urgent referral under organisational protocols.
3. Telephone & Email Counselling
- Structure of a professional helpline conversation.
- Establishing rapport without face-to-face interaction.
- Clear, sensitive and professional email communication.
- Handling difficult conversations calmly and respectfully.
- Maintaining privacy and accurate case documentation.
4. Language & Communication Skills
- Professional communication in English and Hindi.
- Professional counselling communication in one regional language.
- Listening comprehension and clear verbal expression.
- Writing concise case notes and reports.
- Explaining information in simple, non-stigmatising language.
5. Documentation & Computer Skills
- MS Word or equivalent word-processing tools.
- Excel or spreadsheet-based records and basic data analysis.
- Professional email writing and email-based counselling.
- Maintaining confidential records and preparing monthly reports.
- Accuracy, data privacy and responsible information handling.
6. Workshops, Training & Awareness Activities
- Planning a mental-health awareness session.
- Preparing simple educational material.
- Public speaking and group facilitation.
- Conducting workshops for different audiences.
- Creating responsible and evidence-informed mental-health content.
7. iCALL & TISS Project Awareness
- Understand the purpose and services of iCALL.
- Read about the School of Human Ecology at TISS.
- Understand the importance of accessible and confidential psychosocial support.
- Prepare to explain why you are interested in helpline counselling work.
- Reflect on ethical practice, supervision and self-care in counselling work.
Sample Interview Questions for Practice
These are practice questions prepared for applicants. They are not questions published by TISS.
- Introduce yourself and explain your academic background in counselling or clinical psychology.
- Why are you interested in working with the iCALL Psychosocial Helpline?
- What is active listening, and why is it important in counselling?
- How would you build rapport with a person contacting a helpline for the first time?
- How would you maintain confidentiality while documenting a counselling interaction?
- What is the difference between empathy and sympathy?
- How would you respond if a caller becomes distressed during a conversation?
- Why are professional boundaries important in counselling?
- How would you handle a counselling interaction in a language you are comfortable with?
- What information should be included in a monthly helpline report?
- How would you work with supervisors and other team members?
- How do you manage emotional stress and practise professional self-care?
- Are you comfortable working in rotational shifts and alternate Saturdays?
- Are you able to make the minimum commitment stated in the notification?
How to Apply Online for TISS iCALL Counsellor Vacancy
- Open the official TISS notification PDF using the button above.
- Read the complete eligibility, remuneration, duration and work-schedule conditions.
- Confirm that your Master's degree is in Counselling, Clinical Psychology or an eligible allied science discipline.
- Check that you can provide professional counselling in English, Hindi and one regional language.
- Review the rotational-shift requirement and the commitment period. Seek clarification about the duration wording if necessary.
- Prepare accurate education and experience information for the application.
- Open the Google Form linked in the official notification.
- Complete all required fields carefully and submit the form.
- Save a copy or screenshot of the submission confirmation for your records.
- Monitor your registered email and phone number for further communication. Only shortlisted candidates will be called for an interview.
Documents & Information to Keep Ready
The notification directs applicants to submit the Google Form; it does not provide a complete mandatory document checklist in the PDF. Keep relevant information ready and upload documents only where the official form requests them.
This is a preparation checklist, not a claim that every listed item is compulsory for submission.
Important Dates
| Notification posted on TISS website | 10 June 2026 |
|---|---|
| Last date shown on TISS project-positions page | 31 May 2027 |
| Interview date | Not specified |
| Joining date | Not specified |
Important Conditions Applicants Should Know
- The number of positions is not specified because the notification is described as a rolling advertisement.
- Applicants must meet the stated Master's degree and language requirements.
- Weekly rotational shifts and alternate Saturdays are part of the stated work requirement.
- The notification says applicants who apply once for this post may not re-apply for the same post within the next one year.
- Only shortlisted candidates will be called for an interview.
- The notification does not specify an age limit.
- The notification does not specify an application fee. Do not pay any person or agent claiming to guarantee selection.
- The notification does not describe a written examination or a formal exam syllabus.
Frequently Asked Questions – TISS iCALL Counsellor
1. What is the post advertised by TISS?
The post is Full-time Counsellor at the iCALL Psychosocial Helpline, TISS.
2. How many vacancies are available?
The notification does not specify a fixed number of positions. It describes the advertisement as a rolling advertisement.
3. What is the required educational qualification?
A Master's Degree in Counselling, Clinical Psychology or allied sciences from a UGC-recognised university is required.
4. What language skills are required?
Applicants should be able to provide professional counselling services in English, Hindi and one regional language.
5. What is the monthly remuneration?
₹32,000 per month during the 3–4 month training period and ₹35,000 per month after successful completion of training, subject to satisfactory performance.
6. Are additional benefits mentioned?
Yes. The notification mentions travel conveyance of ₹3,000 and staff welfare of ₹2,000 after successful training, a 10% annual increment, and variable pay up to ₹24,000 towards self-care allowance per annum and mediclaim.
7. What is the last date to apply?
The TISS project-positions page lists 31 May 2027. The PDF itself does not print a closing date, so verify the official listing before applying.
8. How can candidates apply?
Through the Google Form linked in the official notification.
9. Is there a written examination?
The notification mentions an interview for shortlisted candidates. It does not announce a written examination.
10. Is an official syllabus available?
No written-exam syllabus is provided in the notification. The preparation topics in this article are suggestions based on the job responsibilities, not an official syllabus.
11. Is shift work required?
Yes. The notification says candidates should be willing to work in weekly rotational shifts with alternate Saturdays working.
12. What is the duration of the position?
The PDF mentions a training period of 3–4 months and a duration of three months plus 12 months based on performance. It separately says candidates should be willing to commit for at least two years. Applicants should clarify this difference with the project before accepting an offer.
13. Is there an application fee?
No application fee is specified in the notification. Check the official form and PDF for any update; do not pay unofficial agents.
14. Can a candidate apply again?
The notification says a candidate who applies once for this post may not re-apply for the same post within the next one year.
Recruitment Fraud Alert
- Apply only through the application form linked in the official TISS notification.
- Do not pay agents, intermediaries or individuals promising guaranteed selection.
- Never share OTPs, passwords or banking PINs with anyone.
- Verify interview communications and recruitment updates through official TISS channels.
- Do not rely on forwarded messages or unofficial social-media posts as proof of selection.
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